ORDERS AND DELIVERY
To place an online order, the user must first pass the online diagnostics tool or manually select the desired ingredients. After that, by clicking the End button, the user is forwarded to the order completion page. There, the desired delivery address must be entered and the payment method selected. After order completion, the buyer will receive a confirmation email.
The goods ordered from our online shop are delivered by our partner courier company at the address specified in the order. Delivery is possible to all addresses on the territory of the Republic of Bulgaria where Econt Express LTD is able to carry out delivery.
The exact shipping charges for internetional delivery are determined at the time of the chekout based on order adress provided by the customer. Delivery prices for the Europen Union are set according to our internetional courier company tariffs – Interlogistica Ltd.
Free delivery is valid for a specified period and is shown on the initial page of the site with free delivery banner.
Free delivery is only valid on the territory of the Republic of Bulgaria. For internetional delivery – the goods ordered from our online shop are delivered by our partner courier company – Interlogistics Ltd.For orders outside the European Union, we will contact you at the specified email address or phone number and will inform you of the price and time for delivery to you country.
Orders are executed within 7 business days. The term of order delivery is according to the tariffs and schedules of Econt Express LTD in business days and hours. Goods are delivered in packaging suitable for the type of goods and delivery transport.
Products are paid on delivery to the specified address with cash on delivery or through the site online card payment system. Orders are executed only after their confirmation by email or phone. We confirm orders every business day from 10:00 to 18:00. Payment and insurance costs for the shipments are covered by Renora Cosmetics LTD. For order delivery in a fixed time interval, an additional amount of 2 BGN is charged; in such case, you must specify the exact time of delivery in the comments field.
The products purchased from www.renoracosmetics.com are not intended for further sales.
UNDER THE CONSUMERS PROTECTION ACT, all goods purchased online may be returned within 14 days after receipt; customers have the right to return or replace the product/s ordered from us provided that:
- There are no damages of packaging and content and the product has not been used.
- The original packaging is preserved.
- Transport costs for goods return are for the customer’s account.
If you wish to return products purchased by you within 14 days after receipt, please, contact us at the contact phone/email given.
ORDER EXECUTION PROBLEMS
Possible problems on order execution:
- Incomplete or wrong delivery/invoice address.
- Wrong customer contact phone.